Any and all student grievances must be handled according to the following procedure in the order listed (Skipping steps will not speed up the process). All Steps should include copies of the previous steps correspondence and results in writing.
Step1) Within 24 hours of any such incident or action the student must file a written grievance (letter) with the program instructor, who will then attempt to resolve the conflict through an informal conference with the parties.
Step 2) if the grievance remains unresolved then the Educational director or an Admissions Officer should be notified and a second conference will be scheduled within 24 hours.
Step 3) in the unlikely event the grievance still remains unresolved after the above steps are completed the student may petition the President (in writing) for a formal review.
The President (or her designated representative) will take whatever steps are deemed appropriate to resolve the matter. This may involve dismissing the grievance due to insufficient cause or evidence, or a formal hearing in more severe cases. The President or designated representative will render a decision which is final and binding on all parties.
This grievance procedure should be exhausted before proceeding to file a complaint with the TN State Board of Cosmetology, NACCAS (accrediting commission), or Higher Education Commission.